Reorganising Deliveries

Logistics companies are the backbone of society in the internet culture that we live in and there are hundreds of these companies offering their services to the public and other companies alike. The demand for logistics companies has spawned from this connection, everyone is always connected to the internet and this means that when a product or service is suddenly needed it is easily accessible. In conjunction with the ease that international travel and communication is undertaken as well, these products and services can also be sent internationally.

However, the problem that many customers find themselves faced with involves receiving the delivery as opposed to organising the delivery. There are several options for the delivery driver if you are not at the requested delivery address when they attempt to deliver: leave the parcel somewhere discrete on your property; leave the parcel with a neighbour; leave a card that instructs you to either reorganise a delivery date or collect the parcel from their local warehouse. It is this final option that can cause problems for lots of customers. With the combination of work and social lives colliding with when these companies are most likely to deliver means it can be nigh-on impossible, particularly because contacting these companies can be a Herculean task in itself.

The details that are left on these cards will include a package/parcel number as well as a customer reference number and one or both of these will need quoting when you call or visit the company’s website  to rearrange the delivery. This sounds simple enough but which one you quote can be confusing and occasionally correct procedures are followed but the options on the website (for example) are so limited that you are no better off than you were before.

Not all companies are this obstructive with assistance though and it has been known for the delivery driver to leave a contact number that is not charged at a premium rate and calling this number will allow you to arrange a specific time for delivery. One instance of this lead to the delivery driver writing on the relevant package that the only available delivery say was Saturday and therefore the package was eventually delivered on the earliest Saturday possible. This is one positive example and unfortunately there are more bad-experience stories circulating than good.

For more information on logistics companies and their willingness or lack thereof to assist with the delivery of your items, please read our Ezine page.